Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you’ll find answers to the most common questions about Quitse Town, our products, and our services.

1. What kind of products do you sell?

We specialize in cat products — from fun toys and grooming essentials to cozy furniture and accessories designed to make life better for cats and their humans.

2. Do you ship worldwide?

Yes! We proudly ship to most countries around the world. Your order may ship from different warehouses depending on product availability and your location.

3. How long does delivery take?

Delivery times vary by location:

United States & Europe: usually 7–14 business days.
Other regions: 10–21 business days.
You’ll receive a tracking number once your order has shipped.

4. How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the size/weight of the items.

5. Can I track my order?

Yes. Once your order ships, you’ll receive an email with a tracking link so you can follow its progress.

6. What payment methods do you accept?

We accept secure payments through PayPal.
You can pay using your PayPal account or directly with a major credit/debit card (Visa, MasterCard, American Express, Discover) via PayPal checkout.

7. Can I change or cancel my order?

Orders can only be changed or canceled within 24 hours of purchase. After that, we begin processing and cannot make adjustments.

8. What is your return/refund policy?

We accept returns within 30 days of delivery for unused items in original packaging. Please visit our Refund Policy page for detailed instructions.

9. My item arrived damaged or defective. What should I do?

If your order arrives damaged or with defects, please contact us immediately via our Contact Us page with photos, and we’ll arrange a replacement or refund.

10. Are your products safe for cats?

Yes! We carefully choose products that are safe, high-quality, and cat-friendly. Always supervise your cat with new toys, especially during the first use.

11. Do you offer discounts or promotions?

Yes, we occasionally run seasonal sales and special promotions. Follow us on social media or sign up for our newsletter to stay updated.

12. How can I contact you?

For any other questions, please reach out via our Contact Us page — we’ll be happy to help.